Designer Readymade Gown

We’re delighted that you chose to shop with us! Please read our shipping policy to know how your order will be processed and delivered.

Shipping Coverage

• We currently deliver to all locations across India.
• We do not offer international shipping at this time.

Shipping Charges

• We offer Free Standard Shipping on all orders across India.
• There are no hidden costs or extra delivery charges for prepaid orders.
• For Cash on Delivery (COD) orders, an additional ₹149 charge will apply.

Order Processing & Handling Time

• After your order is placed, our team takes 1–2 business days to process, pack, and hand it over to our courier partner.
• Orders are not processed on Sundays or public holidays.

Estimated Delivery Time

• Once dispatched, your order will be delivered within 5–7 business days, depending on your location and courier availability.
• In most metro cities, delivery may be faster (within 3–5 business days).

Tracking Your Order

• When your order is shipped, you will receive an email, and you can track your order through it.
• You can also track your order status using the tracking link provided.

Delays & Exceptions

• Delivery times may vary slightly during peak festive seasons, promotional sales, or due to factors beyond our control (such as weather or courier delays).
• If your order is delayed, our support team will proactively contact you.

Contact Us

If you have any questions about your order or shipping, our customer support team is happy to help:
Email: houseofnazakat1@gmail.com
Phone: +91 9925882525
Working Hours: Mon–Sat, 9 AM to 7 PM

Note for Compliance:
This Shipping Policy clearly states:

• Handling Time: 1–2 business days
• Shipping Time: 5–7 business days
• COD Cost: ₹149 additional for Cash On Delivery orders

We want you to love what you ordered. If something isn’t right, here’s how returns and exchanges work:

Return & Exchange Window

• We accept return or exchange requests within 4 days of the delivery date.
• Once your request is approved, the product must arrive at our location within the next 5–7 days.
• We also offer reverse pick-up services for your convenience.

Condition of Returned Products

• Please ensure the product(s) are unused, unwashed, and in their original packaging with all tags attached.
• If the returned items are in poor condition, clearly used, or damaged, a refund or exchange will not be provided.

Contact for Returns

• To request a return or exchange, contact us through:
• Instagram DM: @houseofnazakat1
• WhatsApp: +91 9925882525
• We are available Monday to Saturday, from 9:00 am to 7:00 pm.
• If you contact us outside these hours, we’ll respond on the next working day.

Cancellation Policy

• Orders can be cancelled only if they have not yet been dispatched from our warehouse.
• Once dispatched, the order can no longer be cancelled.

Products Not Eligible for Return

• Please note that products purchased during clearance sales are not eligible for return or exchange.

Terms and Conditions

• Bank Details: Refunds will be processed to the bank account details provided by the customer. Please ensure the details are accurate, as we are not responsible for errors in the provided information.
• Order Marked as Delivered but Not Received:
  If you receive an email confirmation stating your order has been delivered but you haven’t received it, please contact us within 24 hours via Instagram DM (@houseofnazakat1).
• Customer Responsibility:
  Customers are expected to take reasonable care of the product(s) while they are in their possession, including keeping them in their original packaging with all tags, instructions, and documents intact.
• Damaged or Defective Products:
  If you believe the product was received in damaged condition or does not meet expectations, please contact us within 1 day of delivery via Instagram DM (@houseofnazakat1) or WhatsApp (+91 9925882525) with photos and order details. We will review and provide further instructions.